Tax-Fin-Lex was faced with a challenge in improving the user experience on their platform. A key part of this was making it easier for users to find the information they needed. Starting off, their search function only worked with specific keywords, which can be limiting. To address this, they brought us on board to upgrade their search system, allowing users to ask questions using natural language. The upgrade from specific keywords to questions using natural language allows users for a faster and easier use of the chat, not having to use precise keywords and slows conversing on a simpler level.
Navigating through legal documents like legislation, court decisions, and expert publications posed a particular difficulty. Legal language is often dense and complex, making it hard to quickly find relevant information. To tackle this, we used artificial intelligence to identify and extract the most important parts of judgments. This not only makes searching faster but also generates concise summaries, making it easier for legal professionals to get the information they need. For example, if searching for an answer to a question they not only receive the answer instantly without having to search for it through several documents, while also receiving a summary of the section where the answer is written.
Additionally, integrating chat-based interaction using GPT technology added another layer of complexity. Allowing users to ask questions naturally required advanced language processing to understand and respond effectively. This feature represents a significant step forward in user engagement and accessibility, reflecting Tax-Fin-Lex’s commitment to providing cutting-edge solutions for legal professionals.
In summary, these challenges fall under the broader RAG Retrieval-Augmented Generation problem. By working together and integrating innovative technology, Tax-Fin-Lex aims to overcome these obstacles and redefine how legal information is managed.